General Terms and Conditions 

By signing up for our services, or by pressing the send button you agree to comply with and be bound by these Terms and Conditions.


The terms “we”, “us”, “our”, and “Viktoria Jeanroy” refers to Ceramics by Viktoria Jeanroy, a sole proprietorship domiciled in Switzerland. The General Terms and Conditions (hereinafter referred to as “GTC“) apply in the version valid at the time of the conclusion of the contract to all business relationships between Viktoria Jeanroy and its customers (hereinafter also referred to as “Buyers“) or any other users of our services. “Services” includes our training programs (hereinafter “Programs“) and any other products provided by Viktoria Jeanroy. The term “goods” refer to the ceramics offered on the Site. They form an integral and supplementary part of all orders placed via the Viktoria Jeanroy Internet platform, or (hereinafter referred to as “Site”), and by phone or email.

Use of the Services

In order to use the Services, you must be at least 18 years old and have the necessary authority to agree to the GTC. Persons under the age of 18 are prohibited from using the Services. We reserve the right to modify any information provided, regardless of its source (hereinafter “Content”) without prior notice. We do not guarantee that the Content is accurate, complete, reliable, current, or error-free. Viktoria Jeanroy assumes no liability for any inaccuracies, errors, or omissions in the Content.

Viktoria Jeanroy is domiciled in Switzerland. Content may not be appropriate or legal outside Switzerland. If you access the Site from outside Switzerland, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

Order of Services

We endeavor to describe and display our Services accurately. While we aim for accuracy, the Site may contain inaccuracies or errors, which we reserve the right to correct. We may refuse or cancel orders with incorrect pricing.

We will email you to confirm the placement of your order and provide details concerning the delivery of the Services or products. In the event that there is an error in this email confirmation, it is your responsibility to notify us immediately.

Refusal of Services

We reserve the right to refuse service to anyone, at any time, for any reason, without explanation.  An order is not considered accepted by us until payment has been processed. We may alter or discontinue any aspect of the Services, fulfilling our previous commitments to you, based on your payment.


Viktoria Jeanroy accepts the payment methods displayed to the buyers during the ordering process. If the buyer chooses prepayment as the payment method, the order will be processed upon receipt of payment. The delivery time is accordingly delayed.

Retention of Title

The goods remain the property of Viktoria Jeanroy until full payment is made

Account Creation

In order to use the Services, you may need to provide information about yourself, including your name, email address, and other contact details. You agree to provide only accurate, correct, and up-to-date registration information. Impersonation or using an email address other than your own is prohibited. Your account must not be used for illegal or unauthorized purposes, and you must comply with the laws of your jurisdiction and Switzerland when using the Services

Lawful Purposes

You may use the Services for lawful purposes only. You are responsible for all purchases made by you or on your behalf through Viktoria Jeanroy. You agree to use the Site and to purchase Services and any other products for legitimate, non-infringing purposes only. You are prohibited from posting or transmitting any content through the Site that infringes on the rights of others or is unlawful.

Cancellations, Refunds & Returns, Complaints

Access to purchased Services and products is valid for the period for which fees have been paid, without extension. Any bonuses offered are non-refundable and can be cancelled at any time.

Services are always non-refundable. By signing up for a payment plan for our Services, you are obliged to finish your payment plan.

In the event of cancellation on your part and if you pay for Services or other products under a payment plan, you remain responsible for completing all scheduled payments until the outstanding balance is settled. Your commitment to the payment plan is not waived upon cancellation.

In the event of delayed payment, we reserve the right to impose an interest charge on the overdue amount. The interest rate will be calculated in accordance with art. 104 of the Swiss Code of Obligations.

The illustrations and content information in the Site are for illustration purposes. Deviations in structure and color compared to the illustration in the Site as well as due to the use of the product are inevitable and therefore do not constitute defects in the goods. Upon arrival of the goods, the buyer must immediately check the goods for defects and condition. Transport damage must be reported to Viktoria Jeanroy immediately. Complaints must be made in writing by email within five working days. Otherwise, the warranty for these defects is voided. The buyer has to send the goods back to us in their original packaging and complete. The postage for any return for exchange or rectification of defects is borne by the buyer. The sales price will either be refunded or a replacement delivered free of postage

Materials You Submit to the Site

You shall not submit or otherwise make available on the Site any artwork, photos, or other materials (hereinafter “Materials”) protected by copyright, trademark, or other intellectual property rights without the express written permission of the owner of the rights. The burden of determining whether Materials are protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other intellectual property rights, or any other harm resulting from such a submission. For all Materials submitted to the Site, you automatically warrant that you have the authority to use and distribute the Materials and that the use or display of the Materials will not violate any laws, rules, regulations, or rights of third parties. In the event that Viktoria Jeanroy is held liable by a third party for infringement of any material submitted by you, you shall indemnify Viktoria Jeanroy in full. The indemnification includes the assumption of any legal fees incurred by Viktoria Jeanroy as well as any intervention in a dispute

Our Intellectual Property

The Services contain material and intellectual property owned by Viktoria Jeanroy including copyrights, proprietary information, and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any material and intellectual property, in whole or in part, without our prior written consent. You are also not permitted to copy our Services by offering the same or similar training and services to third parties. We reserve the right to immediately remove you from the Services, without refund, if we suspect that you violate our intellectual property.

The Site layout, the used graphics, logos, and images, as well as all contributions (non-exhaustive list) are protected by copyright. The copyright is fully owned by Viktoria Jeanroy. Written permission from the copyright holders must be obtained in advance for the reproduction of any elements.

Data Protection and confidentiality

By placing an order, the buyer consents to the storage of the personal data entered during the use of the Site. This also applies to the storage of IP addresses, which are transmitted with each use of the Site. Personal data will not be passed on to third parties. Furthermore, the buyer agrees that we use the buyer’s personal data for direct marketing purposes. This includes promotional contact with the buyers by email and by post.

Please note that coaching calls, webinars, and other audio or visual Services may be recorded and can be used in the future by Viktoria Jeanroy for business and promotional materials or in connection with the sale of any Services or products, unless you specifically request otherwise. If you would like to make such a request, please send an email to

Offer and Conclusion of Contract

 The presentation of goods in our Site does not constitute a legally binding offer on our part, but are only a non-binding invitation to the consumer to order goods or Services. The consumer submits a binding offer by successfully completing the order procedure provided in our Site.


The prices stated at the time of the order apply. Viktoria Jeanroy reserves the right to change prices at any time. For the buyers, the prices published on the Site on the order date apply. All prices are in CHF excluding legally required value-added tax. Viktoria Jeanroy is not subject to VAT. A legally binding purchase contract is only concluded with the dispatch of the order confirmation by Viktoria Jeanroy.

Delivery Periods and Costs

Within Switzerland, the delivery period is usually 5 to 30 working days from the order date and for prepayment from the receipt of payment at Viktoria Jeanroy. For special orders, the delivery period may vary. Viktoria Jeanroy makes every effort to adhere to the delivery periods. However, all delivery times announced by Viktoria Jeanroy are only for guidance and are non-binding. Failure to meet delivery deadlines does not entitle the buyer to withdraw from the contract or to compensation. Shipping costs are calculated based on size and weight and are visible during the ordering process. We deliver goods to Switzerland. On special request, delivery to other countries can be made. Deliveries outside Switzerland may be subject to customs duties and taxes, which vary from country to country and must be paid directly by the buyer upon delivery.

Right of Withdrawal

In the case of manufacturing defects and incorrect deliveries, the buyer has the right to withdraw from the purchase within 14 days after receiving the goods. The withdrawal must be sent to Viktoria Jeanroy in writing by email or letter. The buyer must return the received goods with the original packaging within 14 days after declaring the withdrawal. The costs for the return shipment are borne by the buyer. If the return is delayed, Viktoria Jeanroy may refuse to accept it. Upon receipt of the goods and their inspection, the purchase price, if already paid, will be refunded to the buyer immediately. A deduction for possible damages or excessive wear of the goods is reserved. The cost of shipping will not be refunded. Products specially made to order are excluded from return.


Viktoria Jeanroy excludes any responsibility and liability for the use of the products. Both parties commit to seek direct contact in the event of damage or complaints, or to exhaust all other arbitration possibilities before calling a court. Swiss law applies.

Viktoria Jeanroy delivers her Services with professional diligence; however, it is important to understand that Viktoria Jeanroy does not guarantee success or specific outcomes. Viktoria Jeanroy is not liable for advice or financial or economic loss. You acknowledge that results may differ from person to person and are dependent on many factors (like a person’s background, level of dedication).

Viktoria Jeanroy assumes no responsibility for information provided by third parties (in particular by other Customers) during Programs or submitted to the Site. You acknowledge that such third-party information does not represent the opinion of Viktoria Jeanroy and Viktoria Jeanroy cannot guarantee the accuracy or reliability of such information.

Any liability in connection with the Services is completely excluded. The exclusion of liability applies to both direct and indirect damages. Liability for intent and gross negligence remains reserved

Third-Party Resources

The Site and the Service contain links to third-party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content, or policies of third-party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with Viktoria Jeanroy. You acknowledge sole responsibility for and assume all risks arising from your use of any such websites or resources

Electronic Communications

When you visit the Site or send emails to Viktoria Jeanroy you are communicating with us through electronic means. You grant your consent to receive such communications. We will mainly communicate with you by email or by posting notices on the Site. We also may communicate with you through messenger services, Facebook groups, or any forms of social media. You agree that all agreements, notices, disclosures and other communications that we transmit to you through electronic means satisfy any legal requirements that would apply if such communications were in writing

Severability Clause

If any term, provision, covenant, or condition of this GTC is held by a court of competent jurisdiction to be invalid, void, or unenforceable, the rest of these Terms and Conditions shall remain in full force and effect and shall in no way be affected, impaired, or invalidated. The provision declared invalid, void or unenforceable shall be replaced by a valid provision that corresponds as closely as possible to the meaning of the original provision.

Further Provisions

Viktoria Jeanroy expressly reserves the right to change these GTC at any time and to put them into effect without notice. The version of these GTC valid at the time of the order applies.

Applicable Law and Place of Jurisdiction

 The contractual relationship between the parties shall be governed by Swiss law, excluding the Vienna Sales Convention (CISG).

 The exclusive place of jurisdiction shall be Switzerland.

In the event that the choice of applicable law and / or place of jurisdiction is not enforceable or valid in a particular jurisdiction, then in such jurisdiction, the parties agree that any disputes shall remain subject to the maximum extent of Swiss law permissible under such jurisdiction’s laws. Furthermore, the parties agree that in such a case, jurisdiction shall be limited to the courts geographically closest to Switzerland that are competent to hear such disputes.


Ceramics by Viktoria Jeanroy

Viktoria Jeanroy

Greberenweg 1

8914 Aeugst am Albis Switzerland

Last updated: March 30, 2024

Aeugst am Albis, 08.11.2021